Professional phone and video interpreters in 300+ languages, wherever you and the other person are.
Telephone interpreting puts a professional interpreter on the line between you and the person you need to speak with, wherever each of you happens to be. Prism Linguistics arranges phone and video interpreters in 300+ languages anywhere in Canada, often on the same day, for medical appointments, legal calls, immigration and settlement services, police and business.
Our scheduling desk takes bookings 24/7. Tell us the language, the time and roughly how long the call will last, and you receive a fixed written quote, usually within 60 minutes.
At the booked time the interpreter joins your call. When you book, we agree how the call connects, for example a conference line, or a three-way call from your phone. The interpreter introduces themselves to both sides and then interprets consecutively: one person speaks a sentence or two, pauses, and the interpreter repeats it in the other language.
Everything said is interpreted, including side comments, so both people hear the whole conversation. The interpreter does not add advice or opinions, and keeps what they hear confidential.
For appointments in person, see face-to-face interpreting.
Video interpreting is booked the same way as a phone interpreter. It helps when seeing faces matters, when a document or screen needs to be shared, and for sign language. It is also a practical middle ground when an on-site interpreter cannot reach the location in time.
Organizations and individuals who need to talk with someone today, not next week.
Triage, medication and follow-up calls, appointment reminders and discharge instructions, so patients understand the next step.
Client intake, instructions and case updates, without asking a family member to interpret confidential legal advice.
Settlement workers, consultants and community agencies speaking with newcomers about applications, housing and services.
Initial contact, victim support and witness calls, with an on-site interpreter booked for formal statements where needed.
Customer calls, supplier negotiations and staff conversations in the language the other person is most comfortable in.
Calls with a landlord, a school, a bank or a government office, booked for a time that suits you.
Three steps, by phone, email or the quote form.
The price of telephone interpreting depends on the language, the length of the call, and whether it is booked ahead or needed at short notice or outside business hours. You receive a fixed written quote before the call, so there are no surprises on the invoice.
Telephone interpreting can often be arranged the same day, and our scheduling desk takes bookings 24/7. Less common languages and very short notice can take longer, so book as early as you can and tell us if the call is urgent.
With telephone interpreting the interpreter only hears the conversation. With video interpreting the interpreter can also see the speakers and anything shown on screen, which helps with longer or more sensitive conversations and is required for sign language.
Yes. Interpreters sign confidentiality agreements, interpret everything said without adding opinions, and personal information is handled in line with PIPEDA and the applicable provincial privacy laws.
Requirements vary by province and by court or tribunal, and many hearings expect an interpreter in the room or on video. Tell us which court or tribunal it is and we confirm what it expects before booking.
Yes. Clinics and patients book phone interpreters for appointments, test results and follow-up calls. For consent, serious news or long appointments, a video or on-site interpreter is usually the better choice.
We arrange interpreters in 300+ languages, from French, Punjabi, Mandarin and Arabic to less common languages and dialects. Tell us the exact language and dialect when you book so we match the right interpreter.
Our scheduling desk takes bookings 24/7. Call +1 888 693 6123 or email info@prismlinguistics.ca.
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